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MOVE ON LEISURE AND TRAVELS (INDIA) PVT. LTD. TERMS AND CONDITIONS FOR BOOKING WITH US

INTRODUCTION 

These terms and conditions apply to all the tour packages and services organized by Moveon leisure and travels (India) Pvt. Ltd. (Reg. No.U63040KL2008PTC022119 ) Registered Under Ministry Of Corporate Affairs In India  Having Registered Office At Xv/ 502 E (1) Harinagar, Poonkunnam, Thrissur- Kerala-68002, India. 

The contract for the supply of any tour packages and other affilliated services  is between Moveon leisure and travels (India) Pvt. Ltd.  and our clients.Your contract incorporates these terms and conditions and by making a booking with us. You confirm your acceptance of these terms and conditions to the exclusion of any other terms and conditions which you may seek to apply to the contract.  

In these terms and conditions::-

“we” or “us” or “our” means Moveon leisure and travels (India) Pvt. Ltd. “you” means the person making the booking and includes all persons included in the particular booking who will be required to acknowledge receipt and acceptance of these terms and conditions “Participant” includes you and any other person taking part in the trip.

 

1. BOOKING AND PAYMENT

 A. YOUR RESERVATION

  1. When you make a booking, we will provisionally reserve your trip on the basis of these terms and conditions. a binding contract between us will come into existence only when we have received your deposit (or if applicable full payment depends on the said conditions) against our  confirmation Invoice to you. Prior to doing so, we may send you an acknowledgement of receipt of the deposit. Any such acknowledgement simply indicates that we are dealing with the booking and is not a confirmation of it.

 

  1. Please check the Confirmation Invoice together with all other documents we send you as soon as you receive them. Contact us immediately if any information which appears on the Confirmation Invoice or elsewhere appears to be incorrect or incomplete, as it may not be possible to make changes later. We regret we cannot accept any responsibility if we are not notified of any inaccuracies in any document within ten days of our sending it out. Whilst we will do our best to rectify any inaccuracies notified outside these time limits, you will be responsible for any costs and expenses involved in doing so except where we made the mistake and there is good reason why you did not contact us within the above time limits.

 

2. OUR PRICE POLICY, PAYMENT TERMS AND SURCHARGES

  1. We reserve the right to alter prices shown in any of our brochures or on our website or in any literature that we send to you and we will inform you of any price changes prior to the issue of our Confirmation Invoice. Once our Confirmation Invoice has been issued, then save in the case of manifest error, any price changes may only be made in accordance with the remaining provisions of these terms and conditions and we particularly draw your attention to the clause 2.IV of  below in relation to surcharges
  2.  Deposits are normally 70% of the total cost; however We hold the right to decide upon the amount to be paid as an advance payment, based on the nature of services and the time left for the commencement of the services. In case of any Air ticket/Rail ticket bookings is involved it is mandatory to pay the entire cost of the airfare/rail fare as deposit. Deposits are payable at the time of booking. The balance of the total price must be paid prior to the trip commencing. You will not be confirmed on the trip until we receive the relevant deposit and if the balance is not paid by the due date then we shall have the right to cancel your booking and retain any deposit.
  3. Payment of deposits and final payments can (unless otherwise advised) be made by cheque/bank transfer/or online transfer, made payable to “Moveon leisure and travels (India) Pvt. Ltd”. Payments can also be made by direct credit transfer into our bank account (details of which will be provided to you upon request) or by debit or credit card. Please note that for payments made by credit and debit card a bank service charge will be added by us to the amount payable.  
  1. Changes in transportation costs (including the cost of fuel) duties, taxes, fees, exchange rates or supplier costs mean that we reserve the right to alter the price of your trip even after the issue of our Confirmation Invoice. No alteration shall be made to the price of your trip within 30 days of the trip commencing. We will absorb and you will not be charged for any increase equivalent to 2% or less of the total price of your trip (excluding any amendment charges). You will be charged for the amount over and above that. If this means that you have to pay an increase of more than 10% of the total price of your trip (excluding any amendment charges), you will have the option of either:-

 

a)      Accepting a change to an alternative trip if we are able to offer it. If any alternative trip arrangements are of higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price, or

b)      Cancelling and receiving a full refund of all money paid, except for any amendment charges. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days of receiving details of our surcharges 

 

If due to changes in costs etc as mentioned above, the price of your trip goes down by more than 2% of the total price (excluding any amendment charges), then any refund due will be paid to you. However, please note that trip arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your trip due to contractual and other protection in place.

No booking will be guaranteed to you without receipt of an advance payment. Similarly the full and final payment should be made clear to us just 30-days prior to your exact travel date (for both- individual and group).

Cancellation Policy-

  1. In case of cancellation of your confirmed booking in between 90-days to 30-days prior to your travel date, the BOOKING AMOUNT will be absorbed and will not be returned
  2. In case of cancellation of your confirmed booking in between 30-days to 15-days prior to your travel date and that too after receipt of full and final payment in advance, only 50% of the total amount received will be returned after deducting the BOOKING AMOUNT
  3. In case of cancellation of your confirmed booking in between 15-days to the exact date of travel and that too after receipt of full and final payment in advance, no any amount will be returned
  4. We take no guarantee for the following factors-
  5. Any expense caused by circumstances beyond our control e.g. weather condition, rain, road block, land slide, natural calamities, train/flight delays or/and cancellations, mishaps or/and accidents
  6. Factors of local nature, route change, political condition, medical or sickness evacuation, any kind of claims or insurance, any excess baggage charges
  7. Any type of claim for lost or damage to baggage or personal belonging
  8. The programs or the arrangements all mentioned to you are subject to availability and flexible. In case of non-availability of the same, an alternative arrangement of more or less similar setup or even an upgradation on additional cost can be made possible per request. Similarly the length of stay / visit of the above programs can be extended / diverted to suit your comfort and luxury with an additional charge.
  9. Any disputes should be monitored and justified under Thrissur jurisdiction.

Payment and refund Policy

  1. All refunds will be done only to the similar  mode and to the same account no of the receipt, for example payment received through bank transfer, cheque payment, cash payment the refund will be paid to the same mode and account as the receipt.
  2. Any payment received through credit/debit cards will be refunded only to  the same card account.
  3. A minimum processing time will be required as mandatory for all refunds which will be informed and agreed with the clients.

 

 

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CALL US ON +91 487 2972432
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XV/502 E(1) Harinagar
Poonkunnam, Thrissur,
Kerala - 680002, India
T :(+91) 487 2383883, 9495008738
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